Proven Experience & Results
NewWave’s work is grounded in real operating experience and a track record of delivering results in complex banking, fintech, and SaaS environments.
This is not theoretical work.
It is shaped by decades of leadership across strategy, operations, technology, delivery, and customer-facing teams, and by owning outcomes at scale when performance, credibility, and value were on the line.
Operating Experience That Matters
NewWave is led by a seasoned fintech operator who has:
Led and unified 11 customer-facing business lines
Managed $71M+ in annual revenue with accountability for results
Driven $1B+ in lifetime revenue impact across multiple platforms
Supported 1,300+ client product footprints in regulated environments
Built and scaled cross-functional teams across product, engineering, QA, implementations, support, and professional services
This breadth matters because execution challenges rarely originate in one function.
They emerge at the seams, where decisions, accountability, and incentives collide.
Founder & Principle
Scott C. Harvey, Founder & Principal
NewWave is led by Scott Harvey, a seasoned banking and fintech operator with decades of experience owning outcomes across strategy, operations, technology, delivery, and customer-facing teams.
Scott has personally led and unified multi-line organizations, managed significant recurring revenue, and navigated execution challenges in regulated, high-stakes environments where credibility, timing, and judgment mattered.
This experience shapes how NewWave engages. Scott leads client work directly, bringing independent perspective, executive-level problem framing, and hands-on execution support when leaders need clarity before committing to their next move.
Clients do not get delegated consulting teams.
They get senior firepower, direct accountability, and an operator who has been in the seat.
What These Results Mean for Leaders
For CEOs, COOs, and Boards, this experience translates directly into:
Faster, clearer problem framing at the executive level
Earlier identification of execution and delivery risk
Reduced likelihood of late-stage surprises
Greater confidence when answering board, investor, or regulator questions
Decisions that can be defended, not just made
This is experience built in environments where outcomes mattered, not optional.
Selected Results
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Unified fragmented business lines into a $71M+ annual revenue engine
Launched multiple origination platforms generating $21M+ in recurring annual revenue
Expanded platform value through API ecosystems and strategic fintech partnerships
Delivered consistent year-over-year operating income growth through disciplined execution
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Reduced service and delivery backlogs by 75%+ through workflow redesign and prioritization
Accelerated project and implementation delivery by 30% by restoring cross-functional alignment
Achieved $1.2M+ in cost savings through vendor rationalization, tooling consolidation, and leadership realignment
Stabilized distressed business units post-acquisition by clarifying ownership and execution discipline
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Achieved and sustained 98%+ customer renewal rates
Introduced NPS, CSAT, and CES frameworks to improve accountability and insight
Strengthened onboarding, delivery, and support experiences during periods of growth and change
Improved trust and consistency for clients operating in regulated, high-stakes environments
Situations Where This Experience Applies
NewWave’s experience is most often leveraged when organizations are facing:
Growth that is outpacing operational clarity
Cross-functional friction slowing execution
Technology or platform modernization efforts
Post-merger integration challenges
Regulatory, delivery, or customer pressure
Leadership transitions or capacity gaps
The common thread is complexity that requires judgment, not just effort.
Why Experience Matters Here
Execution challenges are rarely caused by a lack of intelligence or intent.
They are caused by:
Misaligned priorities
Unclear ownership
Processes and systems working at cross purposes
Teams moving quickly without shared direction
Experience allows these issues to be identified early and addressed without unnecessary disruption.
A Pattern, Not a One-Off
The results above are not isolated successes.
They reflect a consistent pattern:
Clarify what matters
Align people, process, and technology
Execute with discipline
Measure what counts
Adjust early
That pattern is reinforced through The Clarity Alignment Framework™ and applied pragmatically in each engagement.
If you are evaluating support for a complex initiative or leadership challenge, experience matters most when the margin for error is small.